20.7.18

Employment Opportunities at Vodacom Tanzania

  careerstz       20.7.18
The Head of HR Services role is based within Human Resources, Support Functions.
The job exists to ensure the development, implementation and management of Compensation & Benefits strategies and HR Services, policies and procedures throughout the company.
This includes responsibility for building Vodacom Tanzania’s reputation as a company that offers competitive compensation and rewards and ensuring excellent employee experience during the tenure of employment.
  1. RESPONSIBILITIES
Human Resources Services
Accountable for the operational delivery of HR Services, aligned with the People Strategy, partnering with the HR Business Partners and Centres of Expertise.
Heads up the Tanzania HR Services function and operate as part of the HR Services vertical from an organisational, functional/operational and financial perspective.
HR Services lead on the local HR leadership team reporting to the HR Director
Responsible for the identification and carve-out of HR Services employees and processes at Opco level and migration to the HR Shared Service Centres.
Manages and reports the operational delivery of HR Services to agreed Service Levels and People Plans
Drives continuous process improvement, data integrity and operational effectiveness
Accountable for ensuring compliance to all relevant HR policies, processes and practices
Responsible for the creation and maintenance of a roadmap for the deployment of the future delivery strategy by element, by date, achieving buy in from the HR Leadership Team
Acts as an evangelist for the HR Services Strategy both internally and externally
Compensation & Benefits
Develop, manage and implement Compensation and Benefits strategy, policies and procedures for Vodacom Tanzania
Liaise with International HR in ensuring alignment of Vodacom Tanzania’s strategy and policies to Group Compensation and Benefit strategy and policies.
Develop, mechanisms for monitoring trends in local labour markets and Reward and Benefits packages, including salary surveys, adhoc surveys, etc. and to advise management on the same, based on interpretation of key market data analysis, thus advising on best practice
Regularly report on Compensation and Benefits trends in the company such as commission schemes, incentive schemes, airtime usage, etc. on a monthly/ quarterly basis and to advise management on managing such trends in conjunction with HR.
Conduct job evaluations and to advise on salary scales and internal pay equity.
Responsible for preparing annual salary and benefits budget as well as payroll budget , monitoring and reporting on the same
Manage Payroll Administration in ensuring company compliance with statutory and policy requirements pertaining to Compensation and Benefits for staff, including pensions administration, medical insurance, personal accident insurance, etc.
Manage the annual Salary Review and Incentive exercises for staff, ensuring compliance to Group as well as local standards and requirements.
Develop creative, broad-based compensation programs and policies by utilizing knowledge of business objectives, compensation principles, methods, best practices, and government regulations
QUALIFICATION AND TRAINING
Degree in Business Administration or related field
MBA (added advantage)
WORK EXPRIENCE
Minimum of 5 years work experience in a similar position
Cellular Industry Experience would be an advantage but not a requirement
Experience in managing teams
CORE COMPETENCIES
Report writing
Strong analytical skills
A good understanding of global and local compensation principles, methodologies and practices
Strong numerical skills
Good communication skills
Self –driven and proactive approach
An ability to build and maintain cordial, professional relationships with external business partners Attention to detail
Assertive personality
Integrity
An understanding of current best practice and leading edge Human Resources practices and global trends
Understanding of HR Transformation and organisation design. Experience of working with Shared Services organisations would be a definite advantage
Evidence of interfacing with High Level Stakeholders and gaining high credibility with this group
Good financial planning and analysis skills to enable business case preparation and benefits realisation tracking


2. Agency & Channels Manager

Role purpose:
Enable and support Agency and Channels in achieving the Vodacom EBU objective of being the preferred Total Communications provider (Mobile, Fixed, Mpesa and any other Enterprise products/services) for EBU customers in Tanzania
Deliver high standard of Management for both existing door to door Agency and other alternative channels
Enabling and supporting the Agency and Channels to achieve Acquisition, Retention & Churn targets
Provide end to end 1st tier support to allocated Agency and Channels
Achieve profitability of cluster by ensuring right product mix of Mobile, Fixed, M-Pesa and any other Enterprise products/services products revenue
Scale up Agency and Channels models ensure penetration is high
Responsible for fostering productivity of Agency and Channels on daily-weekly and monthly to ensure consistency in target deliverables.
Key accountabilities and decision ownership
Drive and communicate Mobile , Fixed M-Pesa and any other Enterprise products/services Line targets
Achieve individual targets (Acquisition & Revenue)
Monitor the performance of Agency and Channels continuously to ensure that agreed targets are achieved
Assist the Agency and Channels in creating pipelines, account plans and revenue forecasting
Ensure that Agency and Channels apply Account Management Methodologies in servicing customer accounts
Create & manage relationships at multiple touch points with Agency and Channels and customers
Act as a single point of contact for the EBU Agency & Channels to drive collaboration across all functions of the business
Communicate market trends and provide adequate up to date information on products and systems
Assist with on boarding of new door to door agency, identify type of partner, and communicate the relevant legal agreement/addendum, Codes, co-ordinate training calendar / curriculum & access to systems
Develop & grow inform and communicate any new training modules applicable
Core competencies, knowledge and experience:
3-5 years of varied experience in Sales & Distribution.
Extensive knowledge of telecoms business and sound understanding of distribution models especially managing sales channels.
Telecom analytical skills both local and regional
Bachelor’s degree in a business related course.
Must have technical / professional qualifications:
Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
Excellent English language skills (verbal and written)
Business-to-Business Sales director with Agency & Channels
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project knowledge and experience would be advantageous.


3. Customer Experience System Administrator

Role purpose:
• Manage systems capacity & performance of Customer Experience Systems.
• Manage data for Call Center, Digital care and TNPS Applications.
• Ensure systems and applications security.
• Manage the systems/applications configuration.
• Manage systems problems, Incidents and requests as per the SLA.
• Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications.
• Manage systems/applications changes
• Manage Projects related to Call Center, TNPS, Digital care, interfaces and Database
• Provide assistance in managing the following whenever required: Digital care, Call Center and TNPS
• Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
• Call Center applications Management, Administration, Integration, Delivery and Support.
• Accountable for security of Customer Experience Systems in line with VTL standards, policies, procedures and industry best practices
• Responsible & Accountable for the Data Customer Experience applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions
Key accountabilities
Systems Acquisition
Assist in acquiring and maintaining application software.
Assist in acquiring and maintaining Technology Infrastructure.
Setting and maintaining IT & Billing policies and procedures.
Installation of applications on Customer Experience Applications servers.
Manage changes to the systems or applications via change management process.
System Operations
Administration of all CE applications users.
Installation, Configuration, fine tuning, and optimization of CE systems software and applications.
Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.
System Monitoring and Evaluation
Monitor and evaluate on regular basis the performance of all CE applications.
Monitor and evaluate on regular basis service level agreements with third party vendors
Monitor and evaluate on regular basis the internal SLA performance of CE Applications.
Systems Management
Manage performance of Customer Experience Applications.
Ensure continuous service with high availability and minimum disruption
Ensure security of Customer Experience applications by safeguarding against unauthorized access of Customer Experience applications and systems
Manage CE configurations
Manage CE applications problems and incidents including performing corrective action and/or escalating to suppliers.
Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with CE applications.
Manage data processed by CE applications including ensuring data integrity, confidentiality, availability and security.
Knowledge Base
IT Systems administration
TCP/IP Network administration
Systems Monitoring & Analysis Tools
Operating Systems
IT Systems Management Processes
Database Management/Administration
Systems Development Life Cycle (SDLC)
Information Systems Security
Skills Base
Net development framework
Java development Framework
RDBMS Databases – MS SQL Server, Mysql
Windows 2003 Server, UNIX/Linux Operating Systems
IDS design and management
RHCE would be an added advantage
Minimum required
B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years’ experience.
Behavior Base
Stress Tolerant
Practical
Conscientious
Emotional Control
Integrity
Logistical
Decisive
Good Judgment
Proactive



4. M-Pesa security analyst

Role purpose:
  • Responsible for coordinating, advising and managing all operations related to M-Pesa risks, Audit & Reviews (Internal and External)
  • Execution of the company and Group strategy and deliverables, specifically related to Technology security, within M-Pesa systems
  • Overall compliance & governance management of the M-Pesa environment
  • To be the central point of contact for M-Pesa and related third-party systems security
Key accountabilities and decision ownership: M-Pesa security
  • Continuously monitor Mpesa and related third-party systems for security incidents that may happen and perform investigation
  • Monitor implementation of information security and related policies, to ensure compliance of the Mpesa and related third-party systems, with the security policies
  • Ensure proper implementation and change management process compliance for all planned and emergency changes in Mpesa and related third-party systems
  • Analyze the feasibility and applicability of new security controls that may need to be applied in the Mpesa and third-party systems, and advise Management on the effective way of implementation
  • Ensure all M-Pesa and third-party systems’ products, services and projects are compliant to the Vodacom minimum security requirements
  • Perform information security awareness and training to all users of the Mpesa and third-party systems, and monitor effectiveness of the awareness and trainings
  • Coordinate all internal and external audits around M-Pesa and third-party systems and processes, ensure Mpesa and third–party systems are free from known Technology audit findings and ensure all audit findings in M-Pesa and third-party systems are closed within agreed timelines
  • Perform and manage the vulnerability scanning and penetration tests and resolution of vulnerabilities in Mpesa and third-party systems, per the Vodacom Vulnerability management process
  • Ensure proper validation, timely completion and accuracy of audit checklists and user access rights review for M-Pesa and third-party systems
  • Perform any other task that may be assigned to him/her from Technology Security management
Core competencies, knowledge and experience
Qualifications& Experience
  • Bachelor of Science Degree in Telecommunications, Information technology or Computer Science
  • Security certifications (CISA, CISM, CGIA, CISSP or equivalent)
  • Minimum of three years’ experience in Technology Systems security, with at least two years’ experience obtained in financial systems security, privacy and compliance areas.
  • Advanced knowledge of mobile telecommunications network architectures, IT systems, networks and applications.
Skills
• Good communication skills
• Excellent interpersonal skills;
• High level negotiation skills;
• Extensive computer user knowledge and skills essential; in Word, Power point and Excel
• Strong analytical skills;
• Excellent planning and organizing skills.
• Good business acumen
• Project Management skills
• Conflict resolution skills
• Ability to work independently and under pressure.
Personal Attributes
• Strategic orientation balanced with operational imperatives
• Ability to deal with issues of a complex nature
• Ability to work under constant and changing pressure.

5. Business Analyst

Role purpose:
  • Facilitate acquisition of business requirements
  • Translation of business requirements into technical actionable items
  • Ensure that the needed quality is delivered
Key accountabilities and decision ownership

  • Requirement acquisition and Translation
    • Collecting and documenting business requirements and translate them into Technical specifications.
    • Engaging business users and process owners to come up with a solution as per the business requirements
    • Documenting the user requirements document and ensure signoff with all stakeholders before sending it to the supplier.
    • Ensuring the supplier understands all the requirements and our prerequisites if any

  • Suppliers’ evaluation
    • Performing technical evaluation to ensure that all solutions proposals from the solutions providers matches our requirements
    • Analysing the solution design and architecture to ensure it is cost efficient.
    • Analysing all risks associated with choosing each supplier
    • Ensuring that suppliers fully comply with all our security baseline standards.
  • Business Process Modelling
    • Documenting and maintaining the Vodacom product catalogue
  • Budget Administration
    • Facilitating Budget approvals for PO issuance of projects
    • Logging budget transfers
  • Reporting
    • Analysing and preparing IT and Billing group monthly availability reports. The reports consist of Systems availability reports, Services availability reports, M-Pesa bench mark report, Customer experience reports and Supplier’s performance reports.
  • Demand Management Analyst
    • Be the SPOC for Demand Management for IT.
    • Manage the day to day operations of demand consisting of being present in all meetings
    • Update and maintain the demand management tracker
    • Update and maintain the resource management tracker
    • Prepare the demand management reports as and when required
Core competencies, knowledge and experience
  • Degree in Computing or Telecommunication field.
  • At least 2-4 years’ experience in Computing/ or Telecommunication field
  • Excellent analytical and logical reasoning skills
  • Excellent communication skills
  • Strong stakeholder management skills
  • Able to adapt to Agile
  • Able to challenge the status quo
  • Must have technical/professional qualifications:
  • ITIL Certification would be advantageous.
  • Systems Analysis, Design, development and implementation & Business Communication
  • Project Management knowledge would be advantageous
  • Programming knowledge
  • Database Development & Administration
  • Financial administration knowledge would be advantageous

6. System Admin: VAS & Call Center Apps

Role purpose:
  • Manage systems capacity & performance of VAS & Call Center Systems.
  • Manage data for Call Center Applications.
  • Ensure systems and applications security.
  • Manage the systems/applications configuration.
  • Manage systems problems, Incidents and requests as per the SLA.
  • Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.
  • Manage systems/applications changes
  • Manage Projects related to the Middleware applications, interfaces and Database
  • Provide assistance in managing the following VAS applications whenever required: USSDII,WAP
Key accountabilities & REsponsibilities
  • Responsible & Accountable for the Data Value Added applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions
  • Gateway, Bulk Messaging Gateway, Call Center and Middleware, Device Offer,MyVodacom app,Corporate Website and Smart Notification applications
  • Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
  • Call Center applications Management, Administration, Integration, Delivery and Support.
  • Accountable for security of VAS & Call Center applications in line with VTL standards, policies, procedures and industry best practices
VAS and Call Center Systems Acquisition
  • Assist in acquiring and maintaining application software.
  • Assist in acquiring and maintaining Technology Infrastructure.
  • Setting and maintaining IT & Billing policies and procedures.
  • Installation of applications on VAS & Call Center Applications servers.
  • 5.Manage changes to the systems or applications via change management process.
VASand Call Center System Management
  • Manage performance of VAS and Call Center Applications.
  • Ensure continuous service with high availability and minimum disruption
  • Ensure security of VAS and Call Center applications by safeguarding against unauthorized access of VAS applications and systems
  • Manage VAS applications configurations
  • Manage VAS applications problems and incidents including performing corrective action and/or escalating to suppliers.
  • Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with VAS applications.
  • Manage data processed by VAS applications including ensuring data integrity, confidentiality, availability and security.
DVAS System Operations
  • Administration of all VAS applications users.
  • Installation, Configuration, fine tuning, and optimization of VAS systems software and applications.
  • Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.
DVAS System Monitoring and Evaluation
  • Monitor and evaluate on regular basis the performance of all VAS applications.
  • Monitor and evaluate on regular basis service level agreements with third party vendors
  • Monitor and evaluate on regular basis the internal SLA performance ofVAS Applications.
Self-Development
  • Maintain PDP
QUALIFICATIONS AND TRAININ, WORKING EXPERIENCE
  • B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years’ experience.
  • Position requires strong technical skills
  • Minimum of 2 years’ experience
  • Good experience in Information Technology Systems
  • Management and Operating Systems and Databases
  • Understanding of Network Management Processes
Core competencies, knowledge and experience
  • IT Systems administration
  • TCP/IP Network administration
  • Systems Monitoring & Analysis Tools
  • Operating Systems
  • IT Systems Management Processes
  • Database Management/Administration
  • Systems Development Life Cycle (SDLC)
  • Information Systems Security
  • IT Systems Administration experience
  • Systems Operations
  • Systems integration
  • Web based programming
  • Net development framework
  • Java development Framework
  • RDBMS Databases – MS SQL Server, Mysql
  • Windows 2003 Server, UNIX/Linux Operating Systems
  • IDS design and management
  • RHCE would be an added advantage
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